Orders & Shipping
Q: How long does shipping take?
A: Orders typically ship out within 2–5 business days. Once shipped, delivery usually takes 3–7 business days for U.S. orders. International shipping times vary based on location.
Q: Do you ship internationally?
A: Yes. We ship worldwide. Please note that international customers are responsible for any customs fees or duties.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number. You can track your package directly from that link.
Q: I entered the wrong address. What now?
A: Contact us ASAP. If the order hasn’t shipped yet, we can update it. If it already shipped, we’ll need to wait until it’s returned to us before reshipping — you’ll be responsible for the new shipping cost.
Returns & Exchanges
Q: Can I return or exchange my item?
A: We only accept returns for damaged, misprinted, or defective items within 7 days of delivery. Please contact us with a photo and your order number.
We do not accept returns for wrong sizing or buyer’s remorse, so please check our size charts carefully before ordering.
Q: My item arrived damaged. What should I do?
A: Send us a photo of the item along with your order number within 7 days of receiving it. We’ll review and replace it at no extra cost.
Sizing & Products
Q: Do your shirts fit true to size?
A: Yes, but each item may fit slightly differently depending on the style. We strongly recommend checking our size chart before placing your order.
Q: Are your logos printed or embroidered?
A: It depends on the product. Some are direct-to-garment printed, and others feature embroidered designs — details are in the product description.
Payments & Billing
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and other secure payment options.
Q: Is it safe to order from Superian?
A: Yes. Our store uses SSL encryption and secure payment gateways to protect your information.
General
Q: What is Superian about?
A: Superian is more than clothing — it’s a symbol of pushing through hardship. It represents growth, strength, and a reminder that your past doesn’t define you — your grind does. It defines you as someone that is driven to be relentlessly grinding for the betterment of yourself, whether it’d be mentally or physically, by 1% or 100%. You continue to push past all the doubts you’ve received and choose to work on being superior than who you were yesterday.
Q: Do you offer discounts or promo codes?
A: Occasionally. Join our email list to get early access to limited drops, special promotions, and exclusive offers.
Q: How can I contact you?
A: You can reach us through our Contact Page or by emailing us at support@superians.com.